Your privacy is not merely a legal obligation to xe8 — it is a responsibility we take seriously every day. This Privacy Policy clearly explains what information we collect, how it is used, who can access it, and your rights as a player to control your own personal data.
Xe8 protects your personal data through a layered approach encompassing technology, policies, and strict operational practices.
All data transmitted between your device and xe8 servers is protected with 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions to secure financial transactions.
Xe8 players' personal data is stored in databases protected by multi-layered firewalls, with access restricted to authorised staff who must complete two-factor authentication.
Xe8 has never and will never sell, rent, or trade your personal information to any third party for commercial purposes. Your data belongs to you, and we fully respect your right of ownership.
You can access, update, correct, or request deletion of your personal data at any time through the account settings section or by contacting the xe8 support team directly.
The xe8 Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are protected under applicable Malaysian law.
Xe8 sets defined retention periods for each category of information. Data that is no longer required for operational or legal purposes will be securely deleted according to the established schedule.
When you register and use the xe8 platform, we collect several categories of personal information to enable us to provide a secure, seamless service that meets legal requirements. Below is a summary of the types of data we collect and the purpose of collection:
| Data Category | Data Examples | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, identity card number, date of birth | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number | Account communications, important notices, customer support |
| Financial Information | Bank account number, bank name, transaction records | Deposit and withdrawal processing, fraud prevention |
| Technical Data | IP address, device type, web browser, operating system | Account security, fraud detection, platform optimization |
| Usage Data | Game history, betting records, login activity | Service improvement, responsible gaming |
We may also collect information you voluntarily provide when communicating with our support team, completing feedback forms, or participating in promotions and contests run by xe8.
Every piece of information we collect is used for specific and legitimate purposes. xe8 will not use your data for purposes unrelated to platform operations without first obtaining your explicit consent. The following are the primary purposes for which your personal data is used:
You can opt out of receiving marketing communications at any time by updating your notification settings in your account or by notifying the xe8 support team.
Xe8 does not sell, rent, or share your personal information with third parties for their own commercial marketing purposes. However, in the course of operating our platform, there are certain situations where we need to share your information with trusted parties:
Xe8 continuously invests in technical and organisational security infrastructure to ensure your personal data is always protected against unauthorised access, loss, misuse, or unintentional disclosure.
Key security measures we implement include 256-bit SSL encryption for all data communications, two-factor authentication (2FA) for account access, real-time monitoring of suspicious activity around the clock, regular security audits by independent experts, and comprehensive data security training for all staff who handle personal data.
The xe8.bar website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and help us understand how users interact with our platform.
There are several types of cookies we use on the xe8 platform:
You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect your ability to fully use certain features of the xe8 platform.
Xe8 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we will retain your data for the minimum period required by applicable Malaysian law, specifically to meet financial record-keeping and statutory audit requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Financial transaction records | 7 years | Financial and tax legal requirements |
| KYC verification information | 5 years after account closure | AML/CTF compliance requirements |
| Account activity log | 2 years | Security and fraud investigation |
| Contact information | Until account closure + 1 year | Customer support and important communications |
| Cookie and session data | 30 days to 1 year | Platform functionality and security |
Once the specified retention period has elapsed, your data will be securely deleted using industry-standard data erasure methods, ensuring the information cannot be recovered.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and xe8's internal policies, you have the following rights regarding your personal data that we hold:
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete personal information in our records.
You may request deletion of your personal data, subject to applicable legal retention obligations.
You can object to the processing of your data for direct marketing purposes at any time without providing a reason.
You may request a copy of your data in a machine-readable format for transfer to another platform.
You may request xe8 to restrict the processing of your data in certain situations provided for by law.
To exercise any of the rights above, please contact the xe8 support team via live chat or email at [email protected]. We will process your request within 14 business days.
The xe8 platform is exclusively for users aged 18 and above. xe8 does not knowingly collect or store any personal information from individuals under the age of 18.
Should we find that personal information from a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has registered on the xe8 platform are encouraged to contact us immediately at [email protected].
Xe8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform service improvements. Any material changes will be communicated to you via a notice on the website or by email to the address registered in your account.
The "Last updated" date at the top of this page reflects when the most recent revision was made. We encourage you to review this page periodically so you are always informed about how we protect your personal data. Your continued use of the xe8 platform after any amendment takes effect constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how xe8 handles your personal data, our privacy team is ready to assist.
All privacy-related complaints will be acknowledged within one business day and resolved within 14 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.
By understanding how xe8 protects your personal data, you can play with greater confidence. Register your account today and enjoy a safe, fair, and enjoyable gaming experience alongside hundreds of thousands of xe8 members across Malaysia.